frequently asked questions

What are your candles made of?

All-natural soy and beeswax.

The use of the highest quality materials for our candles will be reflected proportionately in the price. Different stores will price their candles differently even if the design is the same because the quality of the materials used can vary greatly.

A: Upon placing your order, please allow our fulfillment warehouse up to 24 hours to have your order processed. The packaged goods will be shipped as soon as possible! As soon as the order is shipped, you will receive a shipment confirmation email and tracking number. If you’re curious as to where your shipment is at any time, you can visit our website and check out our Order Tracking page for real-time updates on your shipment. If you haven’t received your tracking number or don’t see an update on the order status page after 2 business day. Please Contact Us

A: For domestic orders in the Canada and US, you can expect your shipment to arrive within 7 to 14 business days. For international orders, please allow up to 14 days.

A: Yes! We provide worldwide shipping!

A: Definitely! You’ll notice the use of SSL security on our site to ensure all of your personal information is encrypted. Your Credit Card information is used upon purchased and is forgotten immediately afterwards.

A: Once you find a product you’re interested in, simply click the “Add to Cart” button. Fill in your shipping and billing information and we’ll have your order shipped out to you as soon as possible!

If you have any additional questions that are not addressed in our FAQ. Please contact us and we will get back to you as soon as possible!

Email: dalmendcandles@gmail.com