Shipping & Delivery Policy

At Dalmend, we prioritize the craftsmanship of our candles. Each piece is slow-made, allowing for proper setting time, individual quality checks, and careful packaging to ensure you receive a premium product.

Processing & Dispatch

• Timeframe: All orders are processed and dispatched within 2–7 working days.

• The Process: Our timelines reflect the care required for artisanal candle making. Should any unexpected delays occur, we will notify you immediately.

Shipping Rates & Delivery Times

We offer worldwide, tracked shipping on all orders. You can select your preferred delivery speed at checkout:

Please note: Due to global logistics fluctuations, delivery times are estimates. We appreciate your patience and understanding.

International Orders

• Customs Clearance: For international deliveries, delays may occasionally occur during customs clearance in your destination country.

• Duties & Taxes: Dalmend is not responsible for any customs fees, import duties, or local taxes charged by your country. These fees are the responsibility of the recipient.

Sustainability & Safety

• Eco-Friendly Packaging: We use mostly recyclable materials to package our creations. We kindly ask that you dispose of or recycle all packaging correctly.

• Fire Safety: To ensure your safety, every package contains a regulatory Fire & Safety hazard warning label. Please read and follow these instructions carefully before use.